Returns & Refunds
Last updated 2026-08-13
Short version: if we got it wrong, we fix it — free, and you keep the item. If the gear is fine and you ordered the wrong size, we cannot take it back, because it was printed for you and for nobody else. Details below, in plain English.
What we replace or refund
Within 30 days of delivery, we will replace or refund any item that is:
- damaged in transit,
- misprinted, crooked, cracked, or otherwise a manufacturing defect,
- the wrong item, wrong size, or wrong color compared to what you ordered, or
- never delivered, once we have worked the claim with the carrier.
You do not ship anything back. We handle these claims with photos.
How to file a claim
- Email hello@bentrodoutlaw.com within 30 days of delivery.
- Include your order number and 2–3 clear photos: the problem up close, the whole item, and the shipping label if the box was damaged.
- Tell us which you want — a replacement or a refund. Your call, not ours.
Approved replacements go back into production right away and ship free. Approved refunds go back to your original payment method within 5–10 business days of approval, including what you paid for shipping.
What we cannot take back
Every item is made to order, so there is no shelf to put a returned shirt back on. That means we cannot accept returns for:
- ordering the wrong size — please use the size chart on the product page before you buy,
- changing your mind, or not liking the color in person, or
- normal wear, fading from washing hot, or damage from doing something to it we did not do.
We know that is stricter than a big-box store. It is the honest trade-off for printing one piece at a time instead of warehousing thousands. If you are between sizes and not sure, email us before you order — we would much rather help you get it right the first time.
Cancelling or changing an order
Email us immediately. If production has not started we can usually cancel or fix the size at no charge. Once the printer has it, we cannot pull it back.
Sale and clearance items
Discounted items carry the same 30-day defect coverage as everything else. A sale price does not buy you a lesser product.
Questions
Email hello@bentrodoutlaw.com. A real person reads it.
This policy does not affect any rights you have under applicable state or federal law.